Communication skills between nursing staff and the elderly

What kind of personality the elderly are and what kind of life they have experienced? By understanding this information, the nursing staff of the elderly care institutions can make targeted nursing programs that are more suitable for the physical and mental conditions of the elderly. In addition, if the nursing staff fully understand and grasp the normal living conditions of the elderly, they can detect and take countermeasures in advance if the situation of the elderly changes.

When you encounter problems, please don’t get angry with my dear family members. They are people who work with conscience by their true ability! Please give them respect and understanding.

(1) Learn to expand topics

First of all, understand the hometown (or birthplace) of the elderly. Few people will hate topics about hometown. Starting with such a topic to continue the conversation will play a very good role in expanding the topic and collecting information.

Secondly, it is also very important to understand the life experience of the elderly in advance. Where are the elderly born, what kind of work they have engaged in, family relations, hobbies, outlook on life and society, etc., which can further deepen the understanding of the elderly and expand the topic. .

In addition, the nursing staff must carefully master: how to say hello to the elderly, he will be happy? How do older people respond when they communicate with other people? What topics do the elderly like to discuss with others? These play a very important role in further understanding of the elderly.

(2) Learn to use eyes and ears to understand the situation of the elderly

Nursing staff generally learn about the situation of the elderly through the information registration form of the elderly, which is not comprehensive. In daily communication and communication, nursing staff should learn to use their own eyes and ears to further understand the details of the elderly. For example: What kind of conversation and communication styles the elderly prefer is not known only by the words on the registration form. In addition, even in the same language, if the tone is different, the meaning to be expressed will change.

(3) Nursing staff should also understand the elderly’s views on themselves

While understanding the elderly, nursing staff should also understand how the elderly view themselves. We must first learn to observe the conversation and expressions of the elderly, and further listen to the opinions of the elderly and colleagues around us, and understand how the elderly in their care see themselves. By understanding your own impression in the eyes of the other person, look for communication methods that can be accepted by the elderly.

  1. Gain the trust of the elderly

If the nursing staff cannot get the trust of the elderly, they will not get a sincere response when communicating, and the communication will not proceed smoothly.

(1) Even if there is only one-sided communication, always greet the elderly

By frequently greeting and greeting the elderly, we can express the service attitude of “I always care about you” and “I have been by your side to accompany you” to the elderly. Sometimes the elderly may not respond, and the nursing staff must not give up, stick to it! Through intimate greetings every day, the elderly can always feel that they are cared for and paid attention to. Over time, they will gradually trust the nursing staff and create opportunities for the elderly to actively greet or talk with the nursing staff.

(2) Nursing staff should also create opportunities to express gratitude to the elderly

In elderly care institutions, when the elderly receive the considerate and considerate service of the caregiver, the metropolis will say “thank you” to the caregiver, and then they will trust the caregiver more. However, there are few opportunities for caregivers to say “thank you” to the elderly. Therefore, in order to establish a relationship of equality and mutual trust between the two parties, nursing staff should also create some opportunities to express gratitude to the elderly. For example, the nursing staff can ask the elderly to do a little bit of what they can (note: it must be easy for the elderly to do), so as to create an opportunity for the nursing staff to say “thank you” to the elderly. This is because people not only need others to do things for themselves, but also hope that they can help others. The elderly do not want to be cared for by others every day. This will gradually develop an inferiority complex. Therefore, nursing staff should pay attention to and understand the feelings of the elderly. Don’t always just express gratitude unilaterally to the other, but create opportunities for mutual gratitude, which can further enhance the trust and closeness of both parties. For example: when the nursing staff pushes the elderly out in a wheelchair, they put clearer items on the elderly’s knees with the permission of the elderly, take the items back when they arrive at the destination, and then say “thank you” to the elderly; After the completion, if the elderly help the nursing staff wipe the table, they should also say “thank you” to the elderly.

(3) Don’t praise the elderly indiscriminately

The relationship between nursing staff and the elderly is a partnership between adults. Sometimes even if you want to express compliments, don’t say “Oh, really obedient” this way of complimenting children, because the elderly are not children. , Even if you need the care of others, don’t forget that the elderly are actually adults. After receiving such inappropriate compliments, some elderly people will feel treated as fools or useless, incompetent people, which will damage the mutual trust relationship between the two parties.

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